Refund policy
Returns & Exchanges
We want you to be completely happy with your BLSS order. If for any reason you're not, we accept returns and exchanges under the conditions below.
Return window
You have 30 days from the date of delivery to request a return or exchange. Under UK consumer law, you also have a statutory right to cancel within 14 days of receiving your order.
Condition of items
To be eligible, items must be:
- Unworn, unwashed and undamaged
- In their original condition with all tags attached
- Returned in their original packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
How to start a return
Email returns@blss.co.uk with your order number and the reason for your return. We'll respond within 2 working days with the return address and instructions.
Refunds
Once your return is received and inspected, we'll process your refund to the original payment method within 5–10 working days. You'll receive an email confirmation when the refund has been issued.
Exchanges
For size or colour exchanges, the fastest way is to return your item and place a new order. If the item you want is in stock, we'll prioritise dispatch.
Return shipping costs
Return shipping is the customer's responsibility unless the item is faulty or incorrect. We recommend using a tracked service.
Faulty or incorrect items
If your item arrives faulty or you've received the wrong product, contact us within 7 days at returns@blss.co.uk and we'll cover the return cost and issue a full refund or replacement.
Non-returnable items
Sale items and limited drop releases may be final sale — this will be clearly stated on the product page at the time of purchase.
This policy is provided in accordance with the UK Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.